Frequently Asked Questions About Therapies Policies

Frequently Asked Questions About Therapies Policies2023-01-31T11:00:37+00:00

Handprints Therapies Policies

What is your illness policy?2022-09-29T06:11:01+00:00

Please keep your child home if they exhibit any of the following symptoms: diarrhea, vomiting, fever of more than 100 degrees in the past 24 hours, contagious infections, and/or excessive coughing or sneezing. Your child can return to the clinic when they are free of fever (100 degrees or more) for at least 24 hours without the use of medication and free of vomiting or diarrhea for 48 hours.

What happens if we have to cancel a session?2022-09-29T06:11:16+00:00

We understand that appointments may need to be canceled or rescheduled at times. Please keep in mind that we do offer teletherapy, and this is an excellent way to avoid cancellation due to inclement weather, illnesses, etc. If you must cancel, we ask for 24 hours’ notice. Consistent attendance is essential to your child’s progress and ensures the continuity of services. Whether it is recommended that your child receive one or more of our services, we have attendance and cancellation policies.

In order to avoid a potential fee, a cancellation request must be received at least 24 hours prior to your scheduled arrival time

If you need to cancel your session or you are running late please text or call your therapist directly

We understand late cancellations can occur for any of the following reasons:

  • Illness
  • Personal emergencies
  • Inclement weather that affects transportation safety

In order to ensure progress is not disrupted, it is encouraged that your child’s session be rescheduled within the same week. Rescheduling should happen infrequently, and is discouraged. No-shows will not be tolerated and may result in the discontinuation of services

Is Handprints closed on holidays?2022-09-29T06:14:10+00:00

Our therapy offices is closed on the following observed holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
  • Clinic Closure 4 business days between Christmas Day and News Year’s Day
What happens if there’s a snow day?2022-09-29T06:14:31+00:00

Handprints Therapies uses the local School District as a guide for clinic closures. In the event that a delay or closure is indicated, notifications to staff and families will be made via texts and emails by 6:30 AM. Therapy sessions scheduled later in the day or evenings may still be offered when local schools are closed, and ongoing communication will be made throughout the day.

Our priority is to help your child thrive! In order to do so, consistency with therapy is essential. We always recommend staying on a regular routine to increase success and progress toward goals, but we understand that life needs can occasionally interfere. If a break is needed, set up a time to talk to your therapist about the best way to support your child at home while away from therapy. Please keep in mind that we service multiple children and their families, so if you take a break, your regularly scheduled appointment may not be available when you are ready to resume. However, we will do our best to meet your needs when you return. Following your evaluation(s), you and your therapist(s) will agree upon a fixed, individualized schedule that will be consistent from week to week. If your attendance becomes inconsistent this could result in the loss of your Fixed Schedule and you will be placed on a Flex Schedule. Continued failure to meet our attendance expectations will result in discharge from services. Please arrive 5 minutes before your scheduled start time.

What is the difference between a fixed and flex schedule?2022-09-29T06:14:46+00:00
Fixed Schedule

Appointment time is Fixed and will stay consistent from week to week.
Following evaluation, all families must commit to a Fixed Schedule. In order to maintain a Fixed Schedule, families must avoid 3 or more cancellations within a 3 month period. Advance notice (more than 24 hours) and completion of make-up visits can help families avoid losing their fixed appointment time.
No shows: No shows will not be tolerated and will result in an immediate loss of your family’s Fixed Schedule.

Flex Schedule

The schedule varies from week to week dependent on therapists’ availability
Families schedule their appointments based on therapists’ availability on a week-to-week basis. If families cancel more than 3 times within a 3-month period, they will no longer be eligible for a consistent Fixed Schedule and may need to transition to a Flex Schedule.

How to Resume a Fixed Schedule

When families arrive for their scheduled appointments on a Flex Schedule consistently for 3 sessions in a row, families are eligible to resume a Fixed Schedule.
When families are eligible to resume a Fixed Schedule and a desired fixed schedule time becomes available, therapist(s) review the Fixed Schedule availability and confirm a consistent appointment time with the family.

What social media platforms do you use and can you share the links?2022-09-29T06:16:54+00:00

You can find us on Facebook and Instagram. Check us out and give us a like/follow.
In order to maintain a professional relationship, it is our policy that our therapist and staff do not become “friends” with families on social media platforms while your child is receiving services.

Do you have security cameras?2022-09-29T06:16:56+00:00

Video cameras are strategically positioned throughout our clinic. The cameras and their recordings are used for security purposes. They may also serve as a tool for internal educational purposes.

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